Frequently Asked Questions
- What kind of businesses do you accept?
- What kind of credit do I need?
- What are the rates and fees?
- How long does it take to set up an account?
- How do I apply?
- What cards can I accept?
- How do I get paid from credit card sales?
- How long does it take for funds to transfer to my account?
- What kind of support does MerchantPlus offer?
- How will I receive my statements?
- What is your policy regarding international shipping and transactions?
What kind of businesses do you accept?
We accept Internet, retail, professionals, trade shows, mail order, telephone order and home based businesses. Please contact a MerchantPlus representative via phone, email, live chat or fax for more details or to see if we can service your business. top
What kind of credit do I need?
MerchantPlus is a registered ISO of Wells Fargo Bank, N.A, one of the most respected merchant banks in the world. With our experience in supported Internet and MOTO merchants, we can generally approve nearly all types of credit and non restricted businesses in the US. Keep in mind, there is a no-risk guarantee associated with all of our accounts — if we cannot approve your application, there is no obligation and no cost to you. And as MerchantPlus never charges setup fees, you can be assured of no hidden application fee. If you have any questions or would like to discuss your situation with a MerchantPlus representative, please contact us immediately via phone, email, live chat or fax. top
What are the rates and fees?
The cost of accepting credit cards includes certain bank charges, normally called discount rates. The discount rate is the percentage of each transaction that the processing company charges to handle the transaction for you. Because of MerchantPlus’ direct relationship with multiple banks, the discount rates we can negotiate for you are exceptionally low. top
How long does it take to set up an account?
Most accounts are approved within 24 hours of receiving all necessary paperwork. Once approved, we will immediately inform you of your acceptance and deliver the terminal equipment or software. top
How do I apply?
You can apply instantly using our secure online application process. After completing the application, complete with an online digital signature, you will be asked to fax in a copy of a voided check for our processor’s records. During the application process, you can click for a live operator, who will help you fill out your form and answer any questions you may have. top
What cards can I accept?
MerchantPlus automatically configures your account to accept Visa, MasterCard and bank ATM cards. During the application process, we can also help you apply for accepting American Express and/or the Discover card. Please note that these card brands require separate approval and that the fees are set directly by American Express and Discover, respectively. MerchantPlus does not surcharge any fees from American Express or Discover. top
How do I get paid from credit card sales?
Credit card sales are deposited directly into the checking account you specified during the application process.top
How long does it take for funds to transfer to my account?
Funds are deposited into your checking account within 48-72 business hours. top
What kind of support does MerchantPlus offer?
MerchantPlus’ #1 priority is the success of our clients. With that in mind, we provide only the highest levels of customer service. We realize that you have a choice when it comes to your merchant services – and we want to earn your business by providing timely and reliable customer service. During business hours, you may contact a MerchantPlus representative immediately via phone, email, live chat or fax. After hours support is available through a toll-free customer service line. top
How will I receive my statements?
You will always receive a month end statement via postal mail. This details all transactions, deposits and charges to your account via the processing month. We also have online access for our merchants, available for a small monthly fee, if you require instant access for your accounting and management records. top
What is your policy regarding international shipping and transactions?
Due to the high risk of fraud and chargebacks on international shipping of merchandise, MerchantPlus requests that its merchants be especially careful when shipping internationally. If you will be shipping internationally, please contact a MerchantPlus representative for suggestions on how to help protect yourself from fraud. Remember, if you are shipping any kind of product within the U.S. or internationally, MerchantPlus recommends using delivery confirmation. top
