4. How do I charge my customers?

To process a transaction click on Manage Money > New Transaction (which you will find on the left column) > Choose Authorize and Capture (For a transaction you want to post) or Authorize Only > Provide card details > Provide Cardholder Billing information > Provide Shipping Details (If there is any) > Click Submit.

5.Oops! I accidentally charged a customer! What do I do?!

We know these things can happen so we have made it simple to reverse an accidental charge. All you have to do is go to Manage Money > My Transactions> Locate the transaction> Click on the corresponding name of the cardholder> Click the button that says “Void This Transaction” on the upper right > Click Submit and voila the transaction will be reversed. Please note this option is only available for transactions that are still pending.

6.How do I process a refund?

Processing a refund is like voiding a transaction, except this occurs when the transaction has already posted in your customer’s bank account and the monies have been collected by you. In order to process a full or partial refund go to Manage Money > My Transactions> Locate the transaction> Click on the corresponding name of the cardholder> “Refund This Transaction” > you will be taken to a second screen where you can choose the amount you would like to refund> Click Submit.