Advanced Account Support

Each MerchantPlus Advanced account is boarded using a merchant processor.  This processor is responsible for funds settlement, risk related issues, PCI and government compliance initiatives and month end statements and fee calculation.  MerchantPlus is responsible for your NaviGate gateway as well as all customer service issues, rate or fee changes or integration issues.

MerchantPlus’ processing partner for your account is iPayment, Inc.  iPayment provides 2 online portals that can be used in managing your account:

  • iAccess – A powerful portal to view and manage all of your batches as well as access your statement online.  
  • MerchantInfo PCI – This website provides each merchant the ability to submit their required Self Assessment Questionnaire and perform PCI scanning.

If you have trouble accessing these portals or do not know your login details, please submit a support ticket with MerchantPlus with your business details and we will assist you.

  • Making Changes

    If you need to make changes to your merchant account, such as which bank account your funds deposit to or your contact details, please visit our account change help guide here.

  • Getting Support

    MerchantPlus should always be your first line of support.  Please contact our support team via email, live chat or phone first.   MerchantPlus representatives are available Monday through Friday during business hours (9AM to 6PM EST) and are best prepared to support your needs, including all technical support issues and merchant account related questions.

    If you need off hours support or cannot reach your MerchantPlus representative, please contact iPayment directly for the following issues:

    • Account Changes: (800) 554-4777 x 2, [email protected]
    • Chargebacks/Retrievals: (800) 554-4777 x 4, [email protected]
    • Risk Department: (800) 554-4777 x 5
    • Technical Support: (800) 554-4777 x 3