Advanced Account Support
Each MerchantPlus Advanced account is boarded using a merchant processor.  This processor is responsible for funds settlement, risk related issues, PCI and government compliance initiatives and month end statements and fee calculation.  MerchantPlus is responsible for your NaviGate gateway as well as all customer service issues, rate or fee changes or integration issues.
MerchantPlus’ processing partner for your account is iPayment, Inc.  iPayment provides 2 online portals that can be used in managing your account:
- iAccess – A powerful portal to view and manage all of your batches as well as access your statement online. ÂÂ
- MerchantInfo PCI – This website provides each merchant the ability to submit their required Self Assessment Questionnaire and perform PCI scanning.
If you have trouble accessing these portals or do not know your login details, please submit a support ticket with MerchantPlus with your business details and we will assist you.