Awesome NYC-Based Support Team

Processing payments is one of the most critical parts of any business, particularly in eCommerce or SaaS-based businesses. The MerchantPlus support team is based in NYC and ready to support you from initial account onboarding questions, through tech integrations and into your production environment. And with years of online payment expertise and thousands of happy customers, we’ve worked through nearly every payment acceptance, settlement, reporting and fee issue you can throw at us!

Best of all, our friendly support teams are here to help you catch problems before they happy -- with pro-active advice and optimization tips from pros in the payment space.

Our customer support team is available via phone, live chat and our 24/7 online ticketing platform and picks up your phone calls in less than 60 seconds! We currently service merchants in both English and Spanish during business hours on Eastern Standard Time.

  • Experienced Reps Solve Your Issues

  • NYC-based Team

  • Pro-Active Account Management

  • No Long Hold Times