What is a chargeback? Is there a Fee?


A chargeback is when a credit card company withdraws funds from  your funding account and deposits it to the consumers bank account after they have filed a dispute. This occurs when the consumer believes a transaction  is fraudulent or they did not receive services or goods they paid for . When a chargeback occurs you are notified via email and snail mail with the option to contest it if you believe the sale was valid and instructions on how to do so. You must provide supporting documents that prove the transaction that is in dispute was authorized and you provided the services/goods promised. There is a fee of $15.00 for each chargeback that is not reversible. If the outcome of the chargeback is in your favor  the original funds will re-deposited into your funding account , if the outcome is in the consumers favor you will not recover the funds.